5 Tips for Easy Returns and Exchanges

Willow Soul Easy Returns and Exchanges

#1 Tip: Contact Willow Soul

Please use the online form below or email us at Hi@WillowSoul.com to provide your order number located on your digital receipt (check your email) OR simply provide us with the email address you used to purchase the merchandise.

#2 Tip: Return or Exchange Within 10 Days

Willow Soul will accept your return or exchange of unworn and unwashed merchandise by mail within 10 days of original purchase.

#3 Tip: Address for Returns and Exchanges

  • Pack up your item(s).
  • Select a carrier (USPS, UPS, FedEx, etc.)
  • Pay the return postage at the time of shipping.
  • Ship to the following address: Willow Soul, 39532 Sutter Drive, Fremont, CA 94538

#4 Tip: You'll Get an Email Confirmation

Upon receipt of your returned merchandise, Willow Soul will ship the replacement item to you or refund the amount back to your original form of payment.  You will receive an email once the return is completed.

#5 Tip: Contact for More Help

Willow Soul is here to help you if you have any questions. Please contact Willow Soul at Hi@WillowSoul.com or use the online form below.  Please allow up to 24 hours to receive a response.